PRIVACY POLICY

At Mudd The Spa we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our day spa or use our services.

Information We Collect

Personal Information: When you book an appointment or sign up for our services, we may collect personal information such as your name, email address, phone number, and billing information.
Appointment Details: We may collect information regarding your appointment preferences, such as preferred date and time, services requested, and any special requests or notes.
Usage Information: We may automatically collect certain information about your visit to our website or use of our services, including your IP address, browser type, device type, operating system, and browsing behavior.

How We Use Your Information

Provide Services: We use your personal information to schedule appointments, provide the services you request, and communicate with you about your appointments or any changes to our services.
Improve Services: We may use your information to analyse trends, track user engagement, and improve the quality of our services and user experience.
Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, or marketing communications about our services, special events, or promotions.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from authorities.

Information Sharing and Disclosure

Service Providers: We may share your personal information with third-party service providers who help us operate our day spa, such as payment processors, scheduling software providers, and marketing agencies.
Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website if your information is transferred in this manner and becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information if required to do so by law or in response to a subpoena or other legal request, or if we believe such action is necessary to protect the rights, property, or safety of our day spa, our customers, or others.

Data Security

We take reasonable measures to protect the confidentiality and security of your personal information. This includes implementing physical, electronic, and administrative safeguards to prevent unauthorised access, use, or disclosure of your information.

Your Choices

You have the right to access, update, or delete your personal information at any time. You may also choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.

Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at enquiries@mudd.com.au

This Privacy Policy was last updated on April 30th 2024.